Case Study Schürrer und Fleischer

Transparency as a Quality Benchmark

Successful and trustworthy collaboration is based on open and transparent communication, both with property sellers and potential buyers. Each step of the sales process is clearly explained in the initial meeting with the agent, and sellers are kept updated through regular status meetings. Prospective buyers receive high-quality brochures with comprehensive and detailed information, allowing them to form a thorough impression of the property before viewing. The brochure includes the contact details of the personal agent, ensuring direct communication for inquiries or viewing requests.

Sharing Expertise

Transparent communication extends to the industry itself, as Schürrer & Fleischer eagerly shares their knowledge with the public. Their expertise and experience are disseminated through articles in prestigious real estate magazines, as well as through expert lectures and presentations. These publications contribute to the professionalization and development of many areas of the real estate industry and highlight the company’s professional and reputable image.

Quality Assurance

The company was the first real estate agency in Germany to be certified according to DIN EN 15733 in November 2012 and has been continuously recertified since. Only agents with the appropriate training and experience are eligible for certification, and they must adhere to defined codes of conduct, process workflows, and information obligations. Therefore, Schürrer & Fleischer places great emphasis on the continuous training of its employees, which primarily benefits the customers.

Living Values and Quality

A culture of performance with joy is fostered, characterized by a will to succeed, quality, enthusiasm, and a sense of community. This value compass forms the basis for high-quality standards and respectful interactions with customers and colleagues at Schürrer & Fleischer Real Estate.

Another quality mark is the long-standing membership in various professional associations, such as the IVD. Numerous awards that Schürrer & Fleischer receives annually also confirm the company’s high standards. The branches in Stuttgart, Karlsruhe, and Heidelberg have repeatedly been awarded the top rating (5 out of 5 stars) in the Capital business magazine’s broker compass for their services in residential property mediation.

Personalized Service

Schürrer & Fleischer handles the entire marketing process, from the initial meeting to the successful notary appointment, allowing clients to save time and energy. The company focuses on the personal needs and wishes of its clients, offering tailored “all-around carefree service.”

With onOffice, Schürrer & Fleischer has further optimized this comprehensive customer care. Previously, agents could not access appointments, addresses, or tasks on the go. The onOffice app now allows them to access properties, clients, and calendar entries from anywhere and handle emails and callbacks outside the office.

onOffice’s flexibility also contributes to environmental sustainability at Schürrer & Fleischer. Previously, extensive paper printouts were needed for monthly property meetings and payroll accounting. These processes are now automated and entirely paperless, thanks to onOffice. Many individual fields and tabs, with entries calculated automatically via formulas, eliminate the need for printouts. This reduces costs, conserves resources, and contributes to environmental protection.

Achieving Excellence with Good Working Conditions

All agents at Schürrer & Fleischer Real Estate are employed on a permanent basis, which is uncommon in the real estate industry. They receive a monthly base salary and a percentage of sales revenue. The employment relationship and fixed monthly salary provide agents with a stable income and greater security.

The team atmosphere is familial and warm, with many joint activities such as company parties, incentive trips, or team outings.

Schürrer & Fleischer is recognized as a family-friendly company in the region, placing great importance on work-life balance and the compatibility of family and career. To help employees achieve this balance, Schürrer & Fleischer offers a variety of options, including kindergarten subsidies, home office arrangements, and flexible working hours tailored to different life phases. The high proportion of mothers working both in-house and in the field demonstrates the effectiveness of this concept.

What Schürrer & Fleischer Real Estate Particularly Values About onOffice

onOffice is indispensable at Schürrer & Fleischer Real Estate because …

• Agents can access all data anywhere, process emails, and handle callbacks on the go thanks to the onOffice app.
• Employees stay up-to-date with the intranet, maintaining the company’s high-quality standards.
• Defined processes automate internal operations.
• The entire sales funnel can be mapped with the statistics.
• Formulas allow the entire accounting system to be mapped and automated.
• All information is available centrally in one system.
• onOffice makes the paperless office a reality.